Unified API for Incident Management

Integrate once, respond faster everywhere — a consistent API and MCP Server for PagerDuty, Opsgenie, ServiceNow, and more, designed for real-time alerting, triage, and response automation.

Entra Integration

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Secure Identity Icon

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Microsoft Teams Integration with Unizo

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ServiceNow Incident Data Structure

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Unizo Integrations
Unizo

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Ticketing System Integration Flow

Key Use Cases for Incident Management Integrations

Incident Tracking

Incident Tracking and Search

Query and retrieve incidents across platforms using consistent filters like status, service, severity, or assigned responder.

 
Manage Incident lifecycle

Manage Incident Lifecycle

Manage Incident lifecycle

Alert Ingestion and Normalization

Manage Incident lifecycle

Assign Users and Teams

Unified Incident Response Data Model

Unizo provides a normalized data model across all communication platforms — making it easy to manage channels, messages, users, and more through a single integration.

Auth

Manages secure, scoped authentication credentials used to access third-party incident response platforms.

Service

Represents an application, system, or component that incidents are tied to — providing ownership and routing context.

Incident

Tracks the lifecycle of an issue or outage, including severity, status, timestamps, and links to alerts or responders.

Team

A group of responders responsible for managing incidents, with linked users, escalation paths, and on-call schedules.

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